This Privacy Policy explains how 2304 collects, uses, stores, and protects the personal information of players across the Philippines. By registering an account or using the 2304 platform, you agree to the practices described here. We encourage you to read this carefully so you know exactly how your data is handled.
When you register an account with 2304, we collect personal information that you provide directly, including your full name, date of birth, email address, mobile number, and billing address. We also collect a copy of your government-issued ID when you complete identity verification, as required under Philippine regulations for online gaming platforms. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, operating system, and session activity logs. We record details of every transaction you make, including deposits, withdrawals, wager amounts, and game history, to maintain accurate account records and meet our regulatory obligations. If you contact our support team, we retain records of those communications to ensure consistency and quality in our service. We may also collect data from publicly available sources or third-party identity verification providers where necessary to confirm your eligibility to play. All information collected is handled in accordance with the applicable data privacy laws of the Republic of the Philippines.
2304 uses the personal information we collect primarily to create and manage your player account, verify your identity, and process your financial transactions in Philippine pesos. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, promotional communications about new features, bonuses, and platform updates. Transaction and gameplay data is analysed to detect suspicious activity, prevent fraud, and ensure the integrity of the platform for all players in the Philippines. We may use aggregated, anonymised usage data to improve our platform's performance, design, and feature set — this data does not identify you personally. Where required by law or by our regulatory obligations, we may use your information to produce reports for the relevant Philippine gaming authorities or financial regulators. We also use your data to enforce our Terms and Conditions and to respond to any disputes or legal claims that may arise. You will not receive unsolicited marketing from us if you have not opted in, and you may withdraw your marketing consent at any time by contacting our support team.
The 2304 platform uses cookies and similar tracking technologies to remember your login session, store your preferences, and ensure the platform functions correctly on your device. Session cookies are essential for secure login and are deleted automatically when you close your browser; persistent cookies may remain on your device for a set period to remember your settings on future visits. We use analytics cookies to understand how players navigate the platform so we can identify areas for improvement — these cookies collect data in aggregate form and do not identify you individually. You can manage or disable non-essential cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of some parts of the platform. By continuing to use 2304 after being informed of our cookie use, you consent to the placement of essential and functional cookies on your device. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. Our cookie practices are reviewed periodically to ensure they remain consistent with Philippine data privacy standards.
2304 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification providers, and cloud infrastructure partners — but only under strict contractual agreements that require them to protect your information and use it solely for the purpose of providing services to 2304. We may disclose your personal information to the relevant Philippine authorities, law enforcement agencies, or regulators if we are legally required to do so, or if we believe disclosure is necessary to protect the safety of our players or the integrity of the platform. In the event of a business merger, acquisition, or restructuring, your data may be transferred to the successor entity, and we will notify you of any such change in advance. All third-party partners who process data on our behalf are required to maintain security standards that are at least equivalent to our own. We will never share your data with third parties for their own independent marketing purposes without your explicit prior consent.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our regulatory obligations as an online gaming operator. Transaction records, account history, and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations and gaming authority requirements. If you request the deletion of your account, we will remove or anonymise personal data that is no longer required, but we will retain certain records where there is a legal, regulatory, or legitimate business reason to do so. Communication records with our support team are retained for up to three years to assist with dispute resolution and service quality monitoring. When data is no longer needed and there is no legal basis for retaining it, we securely delete or anonymise it in accordance with our internal data management procedures. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.
Under the Republic Act No. 10173, also known as the Data Privacy Act of 2012, Philippines residents have specific rights with respect to their personal data. You have the right to be informed about how your data is collected and used, and you can request access to a copy of the personal information we hold about you at any time. You also have the right to correct any inaccurate or incomplete information in your account by contacting our support team or updating your profile directly through the platform. You may object to the processing of your data in certain circumstances, and you may request the deletion of your data where it is no longer necessary for the purpose for which it was collected. If you believe that 2304 has handled your data in a manner that violates your rights under the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data rights requests promptly and in a manner consistent with our legal obligations. To exercise any of these rights, please contact the 2304 support team using the contact details provided on our platform.
2304 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and the 2304 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Account access is protected by password authentication, and we strongly encourage all players to use a unique, strong password and to enable any additional security features available on the platform. Our systems are monitored continuously for unusual activity, and our security team investigates any potential incidents promptly. While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security, and you are responsible for keeping your own login credentials confidential. If you suspect that your account has been compromised, please contact the 2304 support team immediately so we can act to protect your account.
2304 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players by posting a notice on the platform or by sending an email to the address associated with your account, and the updated policy will be published with a revised effective date at the top of this page. Your continued use of the 2304 platform after any update constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically so that you remain informed about how we are protecting your information. If you have questions about any change to this policy, please visit our FAQ page or contact the support team directly.
Every piece of data you send to 2304 — from login credentials to PHP payment details — travels over TLS-encrypted connections, keeping your information safe from interception.
We never sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account and meet our obligations under Philippine gaming regulations.
As a Philippines player, you have full rights under the Data Privacy Act of 2012 — including access, correction, deletion, and the right to lodge a complaint with the National Privacy Commission.
Your privacy is protected every step of the way at 2304. Register your account in minutes and enjoy sports betting, jackpot games, and VIP rewards — all in PHP, all on mobile, all in the Philippines.